Abstract

<p>This research aims to examinethe influences of information quality, system quality, and service quality of<br />the user satisfaction of the Agency Accrual-Based Accounting Systems (SAIBA). In addition, it will also<br />examine the influence of user satisfaction toward the user effectiveness particularly at Election<br />Committee of West Nusa Tenggara Province (KPU NTB). This research uses purposive<br />samplingtechnique with a sample of 66 respondents. A path analysis model which has been conducted by<br />modifying DeLone and McLean model is used to test the hypothesis.<br />The results show that system quality and service quality have a positive influence on user satisfaction,<br />whereas information quality has no influence on user satisfaction. It is also found that user satisfaction<br />has a significant influence on effectiveness of the user.This research provides important implications for<br />a successful implementation of SAIBA which is influenced by user satisfaction of information system. The<br />system quality which is reliable, flexible, user-friendly, accessible, and secure plays an important rule in<br />improving user satisfaction. Moreover, the service that provided by KPPNsuch as willingness to help,<br />understanding, and respondsiveness to the needs of user has an impact on increasing user satisfaction.</p>

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