Satisfaction Information System of Academic Administration Services Based on IPA (Importance Performance Analysis) Study Case in Faculty of Engineering, Mataram University

Authors : Syaifullah Syaifullah; Ario Yudo Husodo; I Gede Pasek Suta Wijaya
article cite 8 Year 2018
source: Journal of Computer Science and Informatics Engineering (J-Cosine)
Abstract

This paper presents a Satisfaction Information Systems of Academic Administration Services which is a tool to provide quality assessment of Academic Administration Services of Engineering Faculty, Mataram University. The quality assessment is determined by Importance Performance Analysis (IPA) method of survey data. This information system is designed and built by using CodeIgniter framework with PHP and HTML. The experimental results show that the proposed system has been running properly, which are indicated by a “fairly satisfied” achievement of Academic Administration Services of Engineering Faculty, Civil, Electrical, Mechanical and Informatics Engineering Dept. Based on MOS parameter on students (MOS = 4.45) and admin (MOS = 4.00), show that the system has been running properly.

Concepts :
Decision Support System Applications
Web Applications and Data Management
Information Retrieval and Data Mining
article cite 8 Year 2018 source Journal of Computer Science and Informatics Engineering (J-Cosine)
Access to Document
10.29303/jcosine.v2i1.50 Open Access Link
Citations by Year
YearCount
2018 8
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