Abstract

Turnover intention in the hospitality industry is an initial signal of employee turnover in that industry. Hospitality industry is now progressing quite rapidly as a result of tourism industry development. Work-family conflict is one of the causes of employees’ resignation because of the work life and family life imbalance. Then, the low level of job satisfaction is the other reason why the employees think to leave the current workplace organization. The aims of this research are to analyze the influence of work-family conflict toward the turnover intention and job satisfaction, analyze the influence of job satisfaction toward turnover intention and analyze the effect of job satisfaction mediation on the influence of work-family conflict toward turnover intention on four star hotel employees in Mataram city. The paradigm used in this research is positivist paradigm with quantitative method as the right design to achieve the research objectives. Through this approach, the researcher distributed a structured questionnaire aimed at obtaining data to be analyzed to 105 respondents of four star hotel employees in Mataram city. The data were analyzed by using Partial Least Square (PLS) The results of this study showed that work-family conflict has a positive and significant effect toward turnover intention; work-family conflict has a negative and significant effect toward job satisfaction, job satisfaction has a negative and significant effect toward turnover intention; and job satisfaction mediates the influence of workfamily conflict toward turnover intention.

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