Abstract
Service quality is a key factor in the public service section and is the main barometer in measuring the success of a leader in mobilizing and directing all the potential within the organization. This study aims to describe the quality of public services for administrative services at the Mataram City Education Office by using five service quality indicators by The data analysis technique used in this study is an interactive model analysis technique. The results showed that the implementation of public services at the Mataram City Education Office did not meet the expectations of service users (customers). Some constraints such as the internal system of the organization, inadequate facilities, and infrastructure, as well as inadequate human resources (service officers) are some of the obstacles in providing a good quality service.