Abstract

This study aims to examine the legal protection of customers in the event of an event evenenment (the customer dies), and barriers to customer obstacles in claiming claims for loss. The method used is a normative method with a statutory approach and a case approach. Research results prove. Legal protection for insurance customers in the event of an event (death for the Insured) has not been able to run properly. Obstacles for the customer or beneficiary in making claims for compensation are more caused by behavior and nature of dishonesty (te kwader trouw) of insurance companies, by looking for reasons so that compensation cannot be paid.

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