Abstract

The ability of nurse professionals to provide quality healthcare services is necessary for consumers when conducting health care in hospitals. The optimal health services that are expected by the patients using health care services, and it's certainly an obstacle for the hospital in providing quality services for the whole community. The purpose of this study is to identify workloads for healthcare professionals and the desire of consumers to improve health quality during the period of medical care and treatment. The methods in this study used an exploratory analysis. And the sampling technique is performed using non-probability using questionnaires and observations to get the study results significantly. The result showed that there was an impact on the workload carried out by healthcare professionals with the satisfaction of patients during hospital treatment. Thus, the quality of health services will also impact the workload for healthcare professionals. Health institutions such as general hospitals certainly need the planning of professional health personnel sufficient to improve the quality of service. Therefore, the number of consumers who do health care should undoubtedly comply with the ratio of health personnel available.

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