Abstract

This research aims to determine the implementation of TQM to improve teachers and education staff at MTs NW Mengkuru. This research uses a descriptive qualitative research type. The data sources in this research use primary data sources and secondary data. Data collection in this research used observation, interview and documentation techniques. Data analysis is done through data collection, condensation, display, and conclusions drawing. Inspection data validity using tests on credibility, transferability, dependability, and confirmability. Research result: 1) Implementation of Total Quality Management at MTs NW Mengkuru uses the principle of continuous improvement and four steps: Plan, Do, Check, Act (PDCA); 2) Supporting factors for the Implementation of TQM in Improving the Quality of Educators and Education Personnel, namely Commitment of the Madrasah Head, Support of the Madrasah Head, Active Participation of Educators and Education Personnel and a Culture of Openness at MTs NW Mengkuru.

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