Abstract

This study seeks to examine the impact of the work environment on organizational citizenship behavior (OCB), using job satisfaction as a mediating factor, among lecturers in the Bachelor of Management Program at the Faculty of Economics and Business, University of Mataram. Employing a quantitative methodology that includes both descriptive and verificative techniques., this research involved a saturated sampling technique, where the entire population of 46 lecturers was taken as the sample. Data analysis was conducted using the Partial Least Squares (PLS) method with the SmartPLS 4 application. The findings ?.

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