Abstract

This study aims to test and analyse the effect of competence, career development, and job characteristics on employee loyalty and job satisfaction, as well as the mediating role of job satisfaction in the effect of competence, career development, and job characteristics on employee loyalty at the Regional Research and Innovation Agency (BRIDA) West Nusa Tenggara (NTB). This is a causal associative study with a quantitative approach. The data in this study were collected using a survey method, involving a total population of 102 individuals comprising a division of 30 civil servants (PNS) and 72 contract employees. The sample was selected using purposive sampling, targeting employees who are civil servants and contract employees directly involved in the operational activities of the organization. This approach resulted in a total of 30 civil servants and 48 contract employees as respondents. Data collection methods included observation, questionnaires, and documentation. The survey instrument utilized a Likert scale for measurement. Data analysis techniques employed SEM-PLS Version 3. The results indicate that competence and job characteristics, along with job satisfaction, significantly influenced employee loyalty. Career development, however, showed a positive but insignificant effect on employee loyalty. Competence and career development significantly affected job satisfaction, while job characteristics had a positive but insignificant effect on job satisfaction. Furthermore, competence and career development positively influenced employee loyalty through job satisfaction, whereas job characteristics showed a positive but insignificant effect on employee loyalty through job satisfaction. The results of this study recommend that BRIDA West Nusa Tenggara prioritize career development opportunities for contract employees and ensure fair financial compensation for all employees. These measures are suggested to enhance job satisfaction, thereby fostering greater employee loyalty.

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