Abstract

The phenomenon of children becoming victims of violence is increasingly prevalent in various regions of Indonesia. The impact of child violence cases includes school dropouts due to feelings of shame, fear, and lack of confidence to return to school. This study aims to describe the implementation of services for child victims of violence at the Integrated Child Social Welfare Center in Kota Mataram. The qualitative approach and case study design were employed. Data collection was conducted through in-depth interviews, observations, and document analysis. Data analysis techniques included data collection, condensation, presentation, and conclusion. The study's validity was ensured through credibility, transferability, dependability, and confirmability tests. The results of this study indicate that 1) The service flow and collaboration of the Integrated Child Social Welfare Center in assisting child victims of violence are as follows: Complaint stage; Victim data identification stage; Intervention planning stage (case conference); Intervention stage (referral); Monitoring and evaluation stage; Termination stage (reintegration); 2) In the implementation of services for child victims of violence, 92% require legal assistance, 77% require social services, 67% require healthcare services, 50% require educational services, 40% require shelter services, and 35% require administration and population services, based on the total number of victims. In the provision of interventions, particularly educational services, the Integrated Child Social Welfare Center collaborates with the Department of Education in Kota Mataram, the Ministry of Religious Affairs in Kota Mataram, Child Social Welfare Institutions, and Islamic Boarding Schools to ensure that children receive continuous education and do not drop out of school.

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