Abstract

This study aims to analyze the influence of workload, financial compensation, organizational climate, and job satisfaction on organizational citizenship behavior (OCB) in PT. PLN (Persero) Lombok Generation Implementation Unit (UPK). This type of research is associative causal, that is, a causal relationship (cause and effect) with a quantitative approach. The population in this study is all employees who work at PT. PLN (Persero) UPK Lombok. This study is analyzed using the Partial Least Square method with Smart PLS 3 software. The results of this study were (1) Workload has a positive and significant effect on OCB, (2) Financial compensation has a negative and significant effect on OCB, (3) Organizational climate has a positive but not significant effect on OCB, (4) Job satisfaction has a positive and significant effect on OCB, (5) Workload has a negative but not significant effect on job satisfaction, (6) Financial compensation has a positive and significant effect on job satisfaction, (7) Organizational climate has a negative but not significant effect on job satisfaction, (8) Job satisfaction does not mediate the effect of workload on (OCB), (9) Job satisfaction mediates the effect of financial compensation on OCB, and (10) Job satisfaction does not mediate the influence of organizational climate on OCB. Therefore, organizations should manage employee workloads, re-evaluate financial compensation, foster a positive organizational climate, promote job satisfaction through development programs, and regularly assess these factors to enhance OCB.

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