Abstract

The aim of the research is to evaluate whether SIPD can be said to be successful and has a positive impact on usefulness in decision making using the DeLone and McLean Model (2003). The data collection technique used an instrument in the form of a questionnaire which was distributed to 167 respondents, namely SIPD users in 41 Regional Apparatus Organizations (OPD) in the NTB Provincial Government as samples based on purposive sampling and analyzed using the SEM-PLS technique. The test results show that System Quality, Information Quality and Training have a significant effect on user satisfaction. In addition, system quality and user satisfaction have a significant effect on usefulness in decision making and user satisfaction partially mediates the quality of information and training on usefulness in decision making. This finding is consistent with accountability theory which states that the government must be able to account for information in the form of financial reports to principals and Reasoned Action Theory which states that system quality, information quality and training influence user behavior. This study also found that information quality does not have a significant effect on usefulness in decision making and user satisfaction also does not partially mediate system quality on usefulness in decision making. Furthermore, improvements need to be made to the quality of the system; the quality of information and it is hoped that there will also be a need for regular training, especially if there are system updates.

Concepts :

Access to Document

SDGs

Citations by Year