Abstract

This systematic literature review synthesizes empirical evidence on the relationship between digital government and public sector organizational performance. Guided by PRISMA 2020, we analyzed 22 peer-reviewed articles from Scopus, Web of Science, and SINTA/Garuda databases (2014–2024). The study clarifies the conditional and mediated nature of this relationship, identifying key mediators such as organizational agility, digital leadership, service quality, and contextual factors. Results demonstrate that performance gains depend not on technology alone but on holistic organizational transformation, resolving the digital productivity paradox. The findings highlight the need for integrated strategies that balance technological investment with human resource development and context-sensitive implementation to maximize public value.

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